Digital Dragon Hub • Privacy Policy

Privacy Policy

At Digital Dragon Hub, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Danish Data Protection Act (Persondataloven). This privacy policy outlines how we collect, use, store, protect, and process your information when you interact with our website and services.

1. Data Controller and Contact Information

Digital Dragon Hub is the data controller responsible for processing your personal data. For privacy inquiries or to exercise your rights, contact us at:

Email: support@dk.digitaldragonhub.com
Phone: +45 52 51 86 34
Address: Digital Dragon Hub, Denmark

2. Information We Collect

Information You Provide: We collect information you voluntarily provide through contact forms, consultation requests, and service inquiries, including:

Name and contact information (email, phone)
Company name and business details
Project requirements and preferences
Payment and billing information
Communications and correspondence records

Automatically Collected Information: When you visit our website, we automatically collect certain technical information:

IP address and device identifiers
Browser type and operating system
Pages visited and time spent on website
Referring URL and outbound links
Cookies and similar tracking technologies

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR and Danish law:

Consent: Where you have explicitly given consent to process your data
Contract Performance: To fulfill consulting services and business agreements
Legitimate Interests: For business operations, customer communication, and website improvement
Legal Obligation: To comply with Danish and EU law

4. How We Use Your Data

We use your information for the following purposes:

Responding to inquiries and providing
Processing service requests and transactions
Sending marketing communications (with your consent)
Improving our website and services
Analytics and performance monitoring
Complying with legal and regulatory obligations
Conducting customer satisfaction surveys
Fraud detection and security purposes

5. Data Sharing and Recipients

Third-Party Service Providers: We may share your personal data with trusted service providers who assist in our operations under strict confidentiality and data processing agreements, including:

Email and marketing automation platforms
Analytics and website hosting providers
Payment processors and financial institutions
CRM and business management systems

Legal Requirements: We may disclose your data if required by law, court order, or government authority in Denmark or elsewhere.

No Sale of Personal Data: We do not sell your personal data to third parties for marketing or commercial purposes.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill legal obligations. The retention period varies based on the purpose:

Customer/Client Data: Retained for the duration of the business relationship plus 5 years for accounting and tax purposes as required by Danish law
Marketing Contacts: Retained until you unsubscribe or request deletion
Website Analytics: Retained for up to 26 months
Support Communications: Retained for 3 years

Upon expiration of the retention period, your data will be securely deleted or anonymized.

7. Data Protection and Security

Your data is stored securely and accessed only by authorized team members. We implement the following security measures:

SSL/TLS encryption for data in transit
Encrypted storage for sensitive personal data
Secure password policies and access controls
Regular security audits and assessments
Data backup and disaster recovery procedures
Employee training on data protection

While we implement strong security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Digital Dragon Hub is based in Denmark and generally processes data within the EU. If data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the EU Commission, in compliance with GDPR Article 44-50.

9. Your Rights Under GDPR and Danish Law

As a data subject in Denmark or the EU, you have the following rights:

Right to Access: You can request access to your personal data we hold
Right to Rectification: You can request correction of inaccurate data
Right to Erasure: You can request deletion of your data ("right to be forgotten") in certain circumstances
Right to Restrict Processing: You can request we limit how we use your data
Right to Data Portability: You can request your data in a machine-readable format
Right to Object: You can object to processing for marketing or legitimate interest purposes
Right to Withdraw Consent: You can withdraw consent at any time
Right to Lodge a Complaint: You can file a complaint with the Danish Data Protection Authority (Datatilsynet)

To exercise any of these rights, please contact us using the information provided above.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your user experience. We use:

Essential Cookies: Required for website functionality
Analytics Cookies: To understand website usage patterns
Marketing Cookies: To personalize content and track campaigns

You have the right to manage cookie preferences through your browser settings. Disabling cookies may affect website functionality. We obtain consent for non-essential cookies in compliance with Danish Electronic Marketing Act (Markedsføringsloven).

11. Marketing Communications

We may send you marketing communications about our services, updates, and offers. We will:

Only send marketing emails with your explicit consent
Provide an easy unsubscribe option in every message
Comply with Danish marketing regulations (Markedsføringsloven)
Respect your communication preferences

12. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that a child under 16 has provided us with personal data, we will immediately delete such information and terminate the child's account.

13. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website constitutes acceptance of the updated policy.

15. Data Protection Authority

If you have concerns about our privacy practices and are unable to resolve them with us, you have the right to lodge a complaint with the Danish Data Protection Authority (Datatilsynet):

Datatilsynet
Borgergade 28, 5th floor
1300 Copenhagen K, Denmark
Phone: +45 33 19 32 00
Website: www.datatilsynet.dk

16. Contact Us

For questions, concerns, or requests related to this privacy policy or our data practices, please contact us:

Email: support@dk.digitaldragonhub.com
Phone: +45 52 51 86 34
Contact Form: Our Contact Page

Last Updated: 2024